What is the Protect plan?
Protect keeps your robot protected after your manufacturer’s warranty expires. Protect plans can be purchased for an eligible product that is still covered under its included manufacturer’s warranty. Protect coverage begins after the one-year limited warranty, and covers until the end of the Protect plan term length selected. For additional details, see Terms & Conditions
What are the terms of the Protect plan?
Each eligible product sold at iRobot comes with a limited one-year warranty. Once the manufacturer's warranty expires, the coverage from Protect begins. Plan duration varies based on the term length selected. For detailed term information, please visit the Terms & Conditions
How many times can I use the Protect plan?
We know you depend on your robot to keep your home clean, with Protect we provide extended coverage for your robot so it can stay that way. Each Protect plan allows for up to 2 robot replacements for qualifying events. See Terms & Conditions
How do I purchase a Protect plan?
Protect plans are currently being offered to eligible owners. We are always working to improve and build our program, stay tuned for additional information.
Which robots are considered applicable for a Protect plan?
The Protect plan is available for select robot models and the standalone Clean Base® Automatic Dirt Disposal unit still covered under their manufacturer's warranty. Please contact Customer Care at 877-855-8593 for more information.
Is the Protect plan available for customers located outside the United States?
We are always working to improve and build our program. At this time, the sale of this Plan is limited to the geographic area of the United States of America, including the District of Columbia, only. It does not include any U.S. Territories, including Guam, Puerto Rico, or U.S. Virgin Islands, or Canada.
How do I receive my Protect contract ID?
You will receive an email after your purchase that contains your contract ID, warranty term length, coverage dates, and product name. Please contact the Customer Care Team at 877-855-8593 if you do not receive this email.
What is the process for me to file a claim under a Protect plan?
iRobot makes it easy to file a claim through our Customer Care Center. Simply have your contract ID ready and give us a call at 877-855-8593 to start the process.
Can I cancel my Protect plan?
Yes, your Protect coverage can be cancelled at any time.
When I cancel my Protect plan, how much money do I get back?
If you request to cancel your contract within 60 days from the purchase date, you will receive a full refund of the purchase price. If your cancellation request is made after 60 days from the date of purchase, you will receive a prorated refund of the purchase price.
Terms & Conditions
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With the iRobot® Trade-In Program, its easy to get credit for your eligible vacuum.
Here’s how it works:
Get your Trade-In estimate
Purchase a Roomba® or Braava® robot today and see your expected trade in credit.
Send your robot to us
We will confirm the model we received matches the model you entered.
Receive your credit
Once confirmed, you will receive the credit back to your method of payment.
Have questions about buying a Roomba®?
Contact Customer Care
While it doesn’t qualify for our iRobot® Trade-In Program, here’s ways you can still recycle your current product...
Recycling resources & tips
EPA Electronics Donation and Recyclinghttps://www.epa.gov/recycle/electronics-donation-and-recycling
Consider donating your non-qualifying device. Many local charities, schools, or community centers may benefit from a used vacuum or mop. Donating not only extends the life of your device but also supports those in need within your community.
Complete your purchase now to upgrade with your trade in.
If you’d like to make changes, simply remove the trade in from your cart.
Step
Please choose the model of your trade-in.
How to find it:
To find your Roomba® or Bravaa® model number, turn the robot over.
The model number is printed near the left wheel, on the underside of the robot.
Please enter the serial number of your trade-in (OPTIONAL).
Your Roomba® or Bravaa® serial number can be located easily, simply by removing the bin.
With the bin removed, just turn your robot over and look at where the bin was located.
By clicking 'Yes' you agree to our
Privacy Policy | Trade In Terms & Conditions.
Here’s how to use it:
Add a robot vacuum or mop to your cart today and see the expected trade-in credit applied to your total. You will receive the credit back to your method of payment once we receive the device(s).
If your model doesn’t match the condition described you will receive an email with next steps.